Transport Is An Overhead, So It Needs To Happen Seamlessly
At SSO Logistics we fully understand that what we do is an overhead for every one of our customers. Transportation and logistics services are something that a huge number of businesses need and have to pay for, so it is understandable that our customers want to pay as little as possible and still get their goods to wherever they want them on time and with no fuss. What we do should operate in the background like a well-oiled machine, and we work tirelessly to ensure that our customers get just that. You don’t want to know how we do it, just as long as it gets done.
What’s more, you don’t want to hear a list of excuses as to why it didn’t get done. Have you ever heard the excuse “The agency driver didn’t turn up for work”? Yes, that happens to us sometimes too. Which is why we have five of our office staff trained to HGV standard so that when things go wrong, we can handle them. That’s why you won’t hear that excuse from us: in fact, you’ll never know it happened. That’s what we mean by working like a well-oiled machine in the background.
We have a very large and ever-growing fleet to ensure that we have the right size of van for every job. This is because we want to provide the best possible service while at the same time reducing our carbon footprint to the minimum. If you need just a few pallets delivered, you don’t need something which can carry 26 pallets. That’s wasted space, wasted fuel, and would cost you more than it should.
Equally, if you only have three pallets to deliver, you don’t even want a rigid curtainsider that holds ten pallets. That’s why we provide groupage deliveries throughout the UK. We have our vehicles all over the UK every day, so we can take mixed loads from different customers who need delivery to the same geographical area and put them on one van. It’s not rocket science, but that saves you money, and you still get your goods delivered on time.
Furthermore, at SSO Logistics we know that your time is valuable. That’s why we have sufficient staff in the office so that most phone calls get answered within three rings. Our staff are all sufficiently trained so that when you have a query you don’t have to get put on hold while someone goes to see somebody else to get the answer. In addition, if you need a quote and are too busy to ring our office, we have set up a dedicated email which means that you will usually get your quote back by email within five minutes of sending it.